Exam Name: Administering Avaya Aura Communication Manager Specialized
Certification Provider: Avaya
Corresponding Certification: Avaya ASAC
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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Maintenance | 15-20% | - System monitoring - Log analysis and debugging - Common issue resolution - Backup and recovery procedures |
| Integration and Advanced Features | 10-15% | - SIP integration basics - Migration considerations - Unified Communications features |
| Avaya Aura Communication Manager Architecture | 15-20% | - Communication Manager messaging - System redundancy and failover - System components and architecture - Feature Server functionality |
| Administration Tasks | 25-30% | - Hunt groups and call center configuration - User and extension administration - Security administration - System management using SAT/CLI - Feature activation and management |
| Installation and Configuration | 20-25% | - Hardware requirements and installation - Initial system configuration - Licensing setup - Network settings and connectivity |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
How is the Bridged Call Appearance feature typically used in a Manager/Assistant relationship?
- A. To enable the manager to override call handling rules
- B. To allow the assistant to monitor the manager's call activity
- C. To automatically redirect calls from the manager to the assistant
- D. To provide encrypted communication between the manager and assistant
Correct Answer: B 🗳️
Which endpoint type requires specific configurations within Communication Manager for optimal performance?
- A. SIP endpoints
- B. Analog stations
- C. Digital stations
- D. All of the above
Correct Answer: D 🗳️
How does the Extend Call feature contribute to enhanced customer service?
- A. By providing customers with direct lines to specific agents.
- B. By enabling call rerouting to the nearest agent geographically.
- C. By reducing the cost of calls made to customer service.
- D. By allowing agents to continue conversations without interruptions, even when changing devices.
Correct Answer: D 🗳️
What types of endpoints can be managed by Communication Manager?
- A. Analog, digital, and IP phones
- B. Only SIP-enabled devices
- C. Wireless routers and modems
- D. Computers and smartphones only
Correct Answer: A 🗳️
What role does the System Manager play in managing Communication Manager announcements?
- A. It manages and deploys announcement files centrally.
- B. It converts text announcements into speech.
- C. It selects random announcements to play to callers.
- D. It schedules the announcements based on caller traffic.
Correct Answer: A 🗳️
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