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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When a customer starts to make a complaint you should first:

A) Ask them to put it in writing.
B) Listen.
C) Ask them to see someone else.
D) Say sorry.

2. Which of the following is recognised as a time wasting activity:

A) Making a decision.
B) Being decisive.
C) Having a to-do list.
D) Being indecisive.

3. Which of the following are NOT SMART objectives:

A) Achievable.
B) Specific.
C) Time bound.
D) Robust.

4. Face-to-face communication is the most effective way of communicating with customers to get:

A) An idea of how much they have to spend.
B) Instant feedback.
C) A quick response.
D) Their address.

5. When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

A) Tested.
B) Time bound.
C) Time.
D) Trustworthy.

Solutions: