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To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:
- Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
- At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.
- Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
- The ITIL Foundation certificate in ITSM;
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Who should take the ITILSC-OSA exam
The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Operational Activities | - IT operations management practices - Monitoring and control activities |
| Access Management | - Identity and access control principles - Authorization and rights management |
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Event Management | - Event detection and filtering - Event correlation and response |
| Problem Management | - Root cause analysis techniques - Known error database usage |
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