Exam Name: SAP Certified Application Professional - Service with SAP CRM 7.0
Certification Provider: SAP
Corresponding Certification: SAP Certified Technology Professional
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SAP P_CRMSRV_70 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Order Management | - Service Order Creation and Processing - Service Order Customization |
| Topic 2: Reporting and Analytics | - Service Reporting Tools - Key Performance Indicators (KPIs) |
| Topic 3: Installed Base Management | - Installed Base Structure - Equipment and Product Tracking |
| Topic 4: Service Contracts and Warranties | - Warranty Processing - Service Contract Management |
| Topic 5: Service Fundamentals in SAP CRM | - Service Lifecycle Concepts - Overview of SAP CRM Service Processes |
| Topic 6: Complaints and Returns Processing | - Complaint Handling Procedures - Returns and Repairs Management |
| Topic 7: Customizing and Configuration | - Service Configuration Settings - Business Transaction Customizing |
| Topic 8: Interaction Center WebClient | - Customer Interaction Handling - Agent Desktop Functions |
| Topic 9: CRM Middleware and Integration | - Data Synchronization - System Integration Concepts |
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