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Salesforce Certified B2C Solution Architect Sample Questions:

1. A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university- wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud.
What should a Solution Architect recommend to meet their needs?

A) Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing cloud Connect
B) Marketing Cloud and Marketing cloud Connect across multiple connected Salesforce orgs
C) Marketing Cloud with multiple business units and a single, consolidated Salesforce org spanning all departments
D) Marketing Cloud and a single, consolidated Salesforce org spanning all departments

2. A company uses Marketing Cloud, Experience Cloud, B2C Commerce, and Service Cloud. It is in the process of defining the authoritative system for key data entities involved in B2C Journeys. The company has about
200,000 customers, each averaging 30 orders per year
Which option should be considered the authoritative record for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?

A) B2C Commerce customer
B) Experience Cloud user
C) Service Cloud contact
D) Marketing Cloud subscriber

3. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
B) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
C) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
D) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
E) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

4. A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers

A) Marketing Cloud Connect for Service to Marketing Cloud
B) Marketing Cloud Installed Package
C) Service Cloud for support of coupons and redemption management
D) 82C Commerce storefront
E) B2C Commerce cartridge to call Marketing Cloud APIs

5. A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers

A) Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit
B) Use Marketing Cloud business units as testing environments
C) Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox
D) Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud

Solutions: