Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
Certification Provider: Salesforce
Corresponding Certification: Salesforce Service Cloud Consultant
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Updated: Oct 20, 2026
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- Total Questions: 292
- Updated on: Oct 20, 2026
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- Total Questions: 292
- Updated on: Oct 20, 2026
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Service-Cloud-Consultant日本語 PDF Practice Q&A's
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- Total Questions: 292
- Updated on: Oct 20, 2026
- Price: $79.00
For most IT workers, wanting the Service-Cloud-Consultant日本語 certification is an ordinary ambition. ExamPrepAway turns that ambition into a plan with 292 practice questions for Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版), mapped to the current objectives.
Salesforce Service-Cloud-Consultant日本語 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Available Languages: | Spanish, German, Portuguese (Brazil), French, English, Japanese |
| Exam Format: | Multiple-choice, Scenario-based questions, Multiple-select |
| Passing Score: | 78% |
| Exam Price: | USD 200 + applicable taxes |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Administrator |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Exam Duration: | 105 minutes |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Analytics | 10% | - Report and dashboard design - Key metrics and KPIs tracking - Data-driven improvement |
| Topic 2: Case Management | 13% | - Entitlements, milestones and SLAs - Case deflection and self-service - End-to-end case lifecycle design - Automation: assignment rules, escalation, workflow |
| Topic 3: Industry Knowledge | 12% | - Business challenges, risks and outcomes - Contact center metrics and KPIs - Types of contact centers and their characteristics |
| Topic 4: Service Cloud Solution Design | 15% | - Scalability and maintainability - Solution design based on requirements - Capabilities, limitations and trade-offs - Security, compliance and performance optimization |
| Topic 5: Integrations | 10% | - Data exchange and synchronization - CTI and telephony integration - Third-party system integration |
| Topic 6: Intake and Interaction Channels | 13% | - Digital engagement and omni-channel - Configuration best practices - Email, web, social, phone and messaging channels - Designing intake channels |
| Topic 7: Knowledge Management | 12% | - Knowledge base design and implementation - Data categories and access control - Article lifecycle, versioning and visibility - Case deflection and knowledge adoption |
| Topic 8: Implementation Strategies | 12% | - Training and adoption planning - Consulting engagement lifecycle - Data migration, quality and governance - Licensing and deployment considerations |
Answers for Service-Cloud-Consultant日本語 Candidates
Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions
Salesforce Certification Registration: register for Service-Cloud-Consultant日本語
The Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) bank is maintained by a team of IT specialists who research the Service-Cloud-Consultant日本語 questions in depth and organize the verified answers into an effective study sequence. Their ongoing work is what keeps the material professional rather than generic.
- Industry Knowledge (12%)
- Implementation Strategies (12%)
- Knowledge Management (12%)
Let the topic weights guide how you divide your study hours.
The online engine simulates the formal Service-Cloud-Consultant日本語 test, lets you set your own time limit, and points out your mistakes after each session. Because it runs in a browser, you can practice anywhere and anytime, whether you are waiting for someone or sitting on a bus, and make real use of spare minutes.
The package includes 292 practice questions for the Service-Cloud-Consultant日本語 exam, all verified by our IT specialists. A free demo is available so you can review the style before purchasing.
Trailhead: Prepare for Your Service Cloud Consultant Credential: Visit official page
The passing score for Service-Cloud-Consultant日本語 is 78%, and the official exam fee is USD 200 + applicable taxes. Keeping these figures in view helps you set a realistic target for your practice sessions.
You will face 60 scored + up to 5 unscored questions in 105 minutes minutes on the real Service-Cloud-Consultant日本語 exam. Rehearsing under the same limits on the ExamPrepAway engine turns time management into a trained reflex.
Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:
Cloud Kicks は、ケース チームを活用して、困難な問題の共同作業を支援する予定です。サポート エージェントは、事前定義されたケース チームを使用して、ケースのスペシャリストを追加できます。スペシャリストはケースを表示し、関連するレコードをケースに追加できる必要があります。
ケースチームの役割に推奨されるケースアクセスのレベルはどれくらいですか?
- A. テリトリールール
- B. 読み取り専用
- C. プライベート
Correct Answer: B 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Universal Containers は、会話の発信元となる URL に基づいて、メッセージング セッションにカスタム フィールドを設定したいと考えています。
要件を満たすためにコンサルタントは何を推奨すべきでしょうか?
- A. マクロを使用します。
- B. Einstein ボットを使用します。
- C. フローを使用します。
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Universal Containers のサービス担当副社長は、サポート エージェントが顧客にナレッジ記事をより簡単かつ迅速に送信できるようにしたいと考えています。
コンサルタントは記事を顧客に送信するために何を設定する必要がありますか?
- A. ナレッジ記事を含む電子メールを送信するためのマクロを作成します。
- B. ナレッジ記事にリンクする自動応答ルールを作成します。
- C. ナレッジ記事を共有するために Case Deflection コンポーネントを設定します。
Correct Answer: A 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Cloud Kicks は、顧客維持率の判定を支援するために Service Cloud コンサルタントに依頼しました。
コンサルタントが正確な料金を計算するには、どの数値が必要ですか?
- A. 特定の期間の開始時の顧客、その期間の終了時の顧客、およびその期間中に戻ってきた既存の顧客
- B. 特定の期間の開始時の顧客、その期間の終了時の顧客、およびその期間中に失った顧客
- C. 特定の期間の開始時の顧客、その期間の終了時の顧客、およびその期間中に獲得した新規顧客
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Universal Containers は、新しいサービス エージェントのトレーニングを行っています。トレーニングの一部には、顧客からのメッセージの処理が含まれます。
ただし、コンタクト センターのマネージャーがメッセージング セッションを監視して、サービス エージェントの応答が専門的かつ正確であること、および必要なときにサポートできることを確認することが重要です。
このニーズをサポートするには、コンサルタントはどの Lightning コンソール機能を設定する必要がありますか?
- A. [チャット スーパーバイザー] タブとウィスパー メッセージ
- B. インシデント管理タブとウィスパー メッセージ
- C. オムニチャネル スーパーバイザーとウィスパー メッセージ
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
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