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WGU Principles-of-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Leadership and Management- Leadership Concepts
  • 1. Leadership theories
  • 2. Managerial roles
  • 3. Leadership styles
  • 4. Decision-making processes
- Communication and Teamwork
  • 1. Collaboration techniques
  • 2. Organizational communication
  • 3. Team development
  • 4. Conflict management
Topic 2: Operations and Quality Management- Quality Management
  • 1. Total Quality Management
  • 2. Quality control tools
  • 3. Customer satisfaction
  • 4. Continuous improvement
- Operations Management
  • 1. Process improvement
  • 2. Resource management
  • 3. Supply chain concepts
  • 4. Value chain management
Topic 3: Organizational Structure and Design- Organizational Models
  • 1. Network organizations
  • 2. Functional structures
  • 3. Divisional structures
  • 4. Matrix organizations
- Organizational Fundamentals
  • 1. Organizational hierarchy
  • 2. Span of control
  • 3. Centralization and decentralization
  • 4. Departmentalization
Topic 4: Business Ethics and Corporate Responsibility- Ethical Management
  • 1. Compliance programs
  • 2. Business ethics
  • 3. Ethical decision making
- Corporate Responsibility
  • 1. Sustainability considerations
  • 2. Corporate social responsibility
  • 3. Stakeholder management
Topic 5: Human Resource Management- Workforce Management
  • 1. Training and development
  • 2. Performance management
  • 3. Recruitment and selection
  • 4. Employee retention
- Motivation and Behavior
  • 1. Motivation theories
  • 2. Employee engagement
  • 3. Workplace diversity
  • 4. Organizational behavior
Topic 6: Strategic Planning and Management- Strategic Vision, Mission, and Goals
  • 1. Strategic vision
  • 2. Organizational goals
  • 3. Mission statements
- Strategic Planning Process
  • 1. Strategy formulation
  • 2. Environmental analysis
  • 3. Strategy implementation
  • 4. SWOT analysis

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
Choose 1 answer

  • A. Strategic analysis
  • B. Strategic vision
  • C. Strategic mission
  • D. Strategic competencies
Answer: B

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At a university, older tenured faculty cannot be terminated regardless of their competence. This has caused conflict with younger, nontenured faculty. What is the source of conflict between older and younger faculty members? Choose 1 answer

  • A. Structure
  • B. Communication
  • C. Personal variables
  • D. Differing ideals
Answer: A

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Equal employment opportunity laws were designed to ensure that people are considered for employment without regard to certain traits. Which traits are protected by these laws? Choose 1 answer

  • A. Race, religion, and ethnic background
  • B. Race, religion, and abilities
  • C. Criminal record, race, and gender
  • D. National origin, race, and education
Answer: A

What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

  • A. Customer connection society
  • B. Customer liaison policy
  • C. Customer association organization
  • D. Customer relationship management
Answer: D

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Which management process has the benefits of group problem solving, information sharing, and cooperation across business functions? Choose 1 answer

  • A. Criteria for Growth
  • B. Total Control Management
  • C. Change Control
  • D. Total Quality Management
Answer: D

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