Exam Name: Avaya Aura® Contact Center Administration Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Oct 11, 2026
No. of Questions: 61 Questions & Answers with Testing Engine
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- Total Questions: 61
- Updated on: Oct 11, 2026
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- Total Questions: 61
- Updated on: Oct 11, 2026
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3300 PDF Practice Q&A's
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- Total Questions: 61
- Updated on: Oct 11, 2026
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Avaya 3300 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Administration Exam |
| Exam Number: | 3300 |
| Exam Price: | $125 - $150 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACIS - Avaya Aura Contact Center ACSS - Contact Center Integration |
| Passing Score: | 69% - 70% / 700 out of 1000 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Real Exam Qty: | 60 - 65 |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | Avaya Aura Contact Center Documentation Avaya Official Training: Avaya Aura Contact Center Administration |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting & Statistics | 10% | - Real-time and historical reporting - Report generation and customization - Key performance indicators |
| Topic 2: Service Creation & Scripting | 20% | - Variables, expressions, and intrinsics - Service Creation Environment (SCE) fundamentals - Script design, testing, and deployment |
| Topic 3: System Architecture & Components | 20% | - Core components: CCMA, CCM, Media Server, Communication Manager - Protocols and integration points - Avaya Aura Contact Center (AACC) architecture |
| Topic 4: Configuration & Administration | 30% | - Agents, agent groups, and skillsets configuration - Contact Center Manager Administration (CCMA) navigation - Call routing and CDN configuration - Access and partition management |
| Topic 5: Maintenance & Troubleshooting | 20% | - Common faults and resolution procedures - Routine system monitoring and health checks - Logs, traces, and diagnostic tools |
3300 Exam Facts and Product Questions
Currency is maintained daily, not occasionally. Our IT staff reviews and updates the Avaya Aura® Contact Center Administration question bank every day to keep it aligned with the live 3300 exam. If a revision is underway when you buy or during your update period, we notify you and send the updated version as soon as it is ready — free within your 365 days of updates. You will never be left studying a stale edition without knowing it.
The 3300 exam is the official assessment behind the Avaya Aura® Contact Center Administration certification from Avaya, and its pass rate is genuinely low — many candidates need two or three attempts to get through. The difficulty is real, but it is also manageable: candidates who prepare with material aligned to the published objectives give themselves a far better starting position than those who walk in underprepared.
Registration for the 3300 exam runs through these official channels:
Given how commonly this exam takes more than one attempt, schedule your sitting only when your practice results say you are ready.
The official outline divides the 3300 exam into weighted domains, including:
- Configuration & Administration (30%)
- Reporting & Statistics (10%)
- Maintenance & Troubleshooting (20%)
The Avaya Aura® Contact Center Administration question bank at ExamPrepAway is updated daily against these same objectives, and the free practice test lets you sample that alignment yourself.
Avaya recommends these training resources for candidates:
- Avaya Official Training: Avaya Aura Contact Center Administration
- Avaya Aura Contact Center Documentation
Official training builds the foundation; a daily-reviewed practice bank with expert-verified answers builds the exam-day readiness. Use both.
Only while you want us to. Update notifications about the Avaya Aura® Contact Center Administration materials are sent because they are useful; once you have passed the 3300 exam, one email to our team opts you out completely — no junk mail, ever. Your personal information is kept secret and safe throughout, and never shared with third parties.
Passing the 3300 exam requires 69% - 70% / 700 out of 1000, and registration costs $125 - $150 USD — per attempt. With retakes so common on this exam, preparing properly for one focused attempt is the choice that protects your budget.
The 3300 exam contains 60 - 65 questions with 90 minutes minutes to complete them. Practicing under the same time limit is the reliable way to make exam-day pacing feel familiar rather than frantic.
No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations
Avaya Aura® Contact Center Administration Sample Questions:
How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?
- A. Add an extra number to the Number of Digits value.
- B. Assign the "#" as a call variable.
- C. Use the Terminating Character configuration entry setting the value.
- D. The terminating character is always "#".
Correct Answer: C 🗳️
A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time.
When the supervisor returns, how should the agents report back?
- A. Create and schedule an Agent to Skillset assignment.
- B. Create a new Reporting Agent Standard Partition.
- C. Create a new Agent User Defined Partition.
- D. Schedule a Reset Assignment.
Correct Answer: A 🗳️
Which two commands can update the value of a call variable? (Choose two.)
- A. GIVE
- B. COLLECT DIGITS
- C. READVAR
- D. SEND REQUEST
- E. ASSIGN TO
Correct Answer: B,C 🗳️
When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.
What would you configure to accomplish this task?
- A. Threshold Classes
- B. Global Settings
- C. Call Presentation Classes
- D. Agent Greeting
Correct Answer: C 🗳️
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?
- A. The "Longest Idle since Login" expired, logging out the telephone.
- B. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
- C. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".
- D. The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
Correct Answer: C 🗳️
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