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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The quota settings were not active for the job.
B) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
D) The calling list being used was downloaded and overwritten during calling.
E) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.

2. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) Avaya Enhanced Network Bus Controller (ENBC)
B) Avaya Application Enablement Services (AES) 3.1 or later
C) TN-744-based Call Classifier Cards version "e" or later
D) Avaya Communication Manager (CM) 3.1 or later

3. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) The supervisor workstation requires a DHCP address.
B) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
C) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
D) The APC server can use a DHCP address.
E) The connection between a PG230 and the Application server must be l0BaseT.

4. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) OPERATORS in master, cfg
B) PORTSinmaster, cfg
C) MAXHIDSLOTS in master, cfg
D) H specified ports configuredindgswitch.cfg
E) N specified ports configured in dgswitch.cfg

5. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Agent Monthly Report
B) Administrative Report
C) Job Report
D) Agent Report

Solutions: