Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6202.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - Diagnostics and log analysis - Common system issues and resolution methods |
| Topic 2: Avaya Aura Contact Center Architecture | - Core components and system architecture overview - Integration with Avaya Aura platform components
|
| Topic 3: Call Routing and Contact Handling | - Routing strategies and call flow design - Vectoring and contact treatment logic |
| Topic 4: Installation and Configuration | - System deployment and initial setup - Configuration of Contact Center applications
|
| Topic 5: Administration and Maintenance | - Monitoring and reporting tools - System administration tasks - User and agent management |
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