Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam
Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam validates the ability to implement, prepare, install, configure, implement validation and implement troubleshooting the Avaya Aura Contact Center CTT.
Avaya 6209 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Design and Integration | - Network and licensing requirements - System integration with Avaya Aura platform |
| Topic 2: Avaya Aura Contact Center Overview | - Contact Center architecture and components - Deployment models and server types |
| Topic 3: Maintenance and Troubleshooting | - System diagnostics - Issue resolution and recovery procedures |
| Topic 4: Contact Center Multimedia | - Outbound campaign management - Routing and prioritization mechanisms - Inbound multimedia contact types (email, IM, web, SMS, etc.) |
| Topic 5: Administration and Reporting | - Real-time monitoring - Historical reporting and analytics |
| Topic 6: Application Deployment | - Configuration of multimedia services - Orchestration Designer usage |
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