Instant Download Apple : 9L0-010 Questions & Answers as PDF & Test Engine
Updated: Sep 18, 2026
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Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and Connectivity | - Network configuration
|
| Topic 2: Service Procedures and Safety | - Customer support procedures
|
| Topic 3: macOS System Fundamentals | - System maintenance and recovery
|
| Topic 4: Macintosh Hardware Fundamentals | - Hardware diagnostics and troubleshooting
|
Apple Macintosh Service Certification Sample Questions:
Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO
- A. You may hear fan or drive noise.
- B. You cannot connect to the Internet.
- C. The cursor is frozen and the system is unresponsive.
- D. You do not hear a startup chime.
- E. The power button or power indicator lights up.
Correct Answer: A,E 🗳️
Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE
- A. Reset PRAM.
- B. Force the card into the slot.
- C. Back up user data, then erase and reinstall Mac OS X.
- D. Remove and reinsert the card with a third party SD card adapter.
- E. Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
- F. Reset the SMC.
Correct Answer: A,E,F 🗳️
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A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?
- A. Terminal
- B. Apple Service Diagnostic
- C. Console
- D. Apple Hardware Test
Correct Answer: D 🗳️
To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?
- A. Verify the hard disk with Disk First Aid.
- B. Start up from a known-good startup volume.
- C. Replace the built-in display.
- D. Reinstall the appropriate Mac OS.
Correct Answer: B 🗳️
You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO
- A. ask other technicians to avoid touching you when you are working on ESD-sensitive components
- B. discharge the display to protect the other ESD-sensitive components
- C. ground yourself and the equipment you are working on
- D. handle any ESD-sensitive components by the connectors, rather than by the edges
- E. always place ESD-sensitive components on metal surfaces
Correct Answer: A,C 🗳️
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