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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
B) Help the customer download Messages from the Mac App Store.
C) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D) Select the iMessage check box in System Preferences > iCloud

2. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) Repair disk permissions.
B) Reset the PRAM/NVRAM.
C) ResettheSMC.
D) Reinstall OS X Mountain Lion.

3. Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"

A) Apple Software only
B) Mac App Store and CDs & DVDs
C) CDs & DVDs
D) Mac App Store and identified developers

4. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
B) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
C) Startup from OS X Recovery and open the Firmware Password utility.
D) Startup from OS X Recovery and choose the Unlock Disk option.

5. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A) Use a Time Machine backup to restore the entire User folder.
B) Delete the application, reinstall it, then try launching it again.
C) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
D) Startup from OS X Recovery, open Disk Utility and repair the startup disk.

Solutions: