Exam Name: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications
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Check Updated on: Sep 08, 2026
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Policy Management | - IT policy configuration and enforcement - Security model of BlackBerry 10 |
| Topic 2: BlackBerry 10 OS Fundamentals | - BlackBerry 10 architecture and components - Core OS features and navigation |
| Topic 3: Enterprise Mobility and BES10 | - Device activation and provisioning - BlackBerry Enterprise Service 10 (BES10) overview |
| Topic 4: Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
| Topic 5: Applications and Productivity | - Application management and deployment - Email and messaging setup |
BlackBerry 10 Support Specialist Sample Questions:
What Menu item would need to be enabled so BlackBerry Support receives logs from a BlackBerry 10 (BB10) Smartphone?
- A. Security Wipe Menu item
- B. Diagnostics in the Security and Privacy Menu item
- C. Parental Controls
- D. Application Permissions
Correct Answer: B 🗳️
Which of the following is not available under Manage Devices on the BlackBerry Protect portal?
- A. Play Sound
- B. Wipe Device
- C. View Location
- D. Backup Device
Correct Answer: D 🗳️
Which of the following is required in order to process an NFC transaction?
- A. A valid Wi-Fi connection is necessary.
- B. Very close proximity or tap of the communicating devices is necessary.
- C. The battery of the BlackBerry 10 device should be 5% or more.
- D. Both devices should be at least 20cm apart.
Correct Answer: B 🗳️
A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?
- A. ActiveSync is not configured with Autodiscover.
- B. The user is not provisioned for data services.
- C. The user* s password has been mistyped.
- D. ActiveSync is currently off-line.
Correct Answer: D 🗳️
A user has a BlackBerry 10 (BB10) device. When the user launches BlackBerry World they are unable to see many of the applications that others see. What does this indicate?
- A. The BB10 device is in the BlackBerry World - Work
- B. The BB10 device is not connected to the BlackBerry Network
- C. The BB10 device is not provisioned for BlackBerry World
- D. The BB10 device is not connected to the network
Correct Answer: A 🗳️
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