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Cisco 210-060 Exam Topics:

SectionWeightObjectives
Provision End Users and Associated Devices24%1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

2 Create or modify user accounts for Cisco Unified Communications Manager

3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

4 Create or modify endpoints for Cisco Unified Communications Manager

5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

6 Describe how calling privileges function and how calling privileges impact system features

7 Create or modify directory numbers

8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

9 Enable end users for Cisco Unified IM and Presence

10 Verify user features are operational
Maintain Cisco Unified Communications System10%1 Generate CDR and CMR reports

2 Generate capacity reports

3 Generate usage reports

4 Generate RTMT reports to monitor system activities

5 Monitor voicemail usage

6 Remove unassigned directory numbers

7 Perform manual system backup
Configure Voice Messaging and Presence27%1 Describe user creation options for voice messaging

2 Create or modify user accounts for Cisco Unity Connection

3 Describe Cisco Unified IM and Presence

4 Configure Cisco Unified IM and Presence
Describe the Characteristics of a Cisco Unified Communications Solution15%1 Describe the Cisco Unified Communications components and their functions

2 Describe call signaling and media flows

3 Describe quality implications of a VoIP network
Provide End User Support24%1 Verify PSTN connectivity

2 Define fault domains using information gathered from end user

3 Troubleshoot endpoint issues

4 Identify voicemail issues and resolve issues related to user mailboxes

5 Describe causes and symptoms of call quality issues

6 Reset single devices

7 Describe how to use phone applications

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  • Length of Examination: 90 minutes
  • Format: Multiple choices, multiple answers
  • Number of Questions: 60-70

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Cisco 210-060 Exam Certification Details:

Exam NameImplementing Cisco Collaboration Devices
Exam Price$300 USD
Exam Code210-060 CICD
Number of Questions55-65
Exam RegistrationPEARSON VUE
Sample QuestionsCisco 210-060 Sample Questions
Duration75 minutes
Recommended TrainingImplementing Cisco Collaboration Devices (CICD)
Passing ScoreVariable (750-850 / 1000 Approx.)

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/cicd.html

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