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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise 8.0(x) system, if an agent requires more than five skills, what is the impact to the Peripheral Gateway?

A) As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 20 skills per agent with 1000 total agents.
B) As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 50 skills per agent with 484 total agents.
C) None, agents can only have five skills defined.
D) None, agents can have an unlimited number of skills defined.

2. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds additional weight for each dialer port that is equal to five normal agent users.
B) It adds additional weight for each dialer port that is equal to eight normal agent users.
C) It adds no additional weight when using the SIP Dialer Option in 8.0.
D) It adds no additional weight when using the SCCP Dialer Option in 8.0.

3. Which two statements are true regarding the Cisco Unified Contact Center Enterprise Release 8.0(x) Mobile Agent peripheral gateway capacity? (Choose two.)

A) Each mobile agent for a call-by-call configuration equals 2.2 local agents.
B) Each mobile agent for a nailed-up configuration equals 1.73 local agents.
C) Each mobile agent for a call-by-call configuration equals 2.4 local agents.
D) Each mobile agent for a nailed-up configuration equals 1.37 local agents.

4. Cisco provides a CTI OS Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the visible network that is required between the CTI OS server and the call router
B) to size the visible network that is required between the CTI OS server and the Peripheral Gateway
C) to size the visible network that is required between the CTI OS server and the remote agent CTI OS desktops
D) to size the private network that is required between the two CTI OS servers

5. When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

A) SCCP
B) MCGP
C) H.323
D) SIP

Solutions: