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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Technical management
B) Urgent change board
C) Emergency change advisory board
D) Urgent change authority

2. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is consistent with information in the service portfolio
B) Ensuring that information in the service catalogue is accurate
C) Ensuring that all operational services are recorded in the service catalogue
D) Ensuring that service level agreements are maintained

3. Which one of the following is NOT an aim of the change management process?

A) To deliver and manage IT services at agreed levels to business users
B) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
C) To ensure the impact of changes are understood
D) To ensure that changes are recorded and evaluated

4. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A) 2 and 3 only
B) 1 and 2 only
C) 1 and 3 only
D) All of the above

5. Which one of the following is the purpose of service level management?

A) To ensure that an agreed level of IT service is provided for all current IT services
B) To ensure that sufficient capacity is provided to deliver the agreed performance of services
C) To create and populate a service catalogue
D) To carry out the service operations activities needed to support current IT services

Solutions: