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EXIN ITSM18FB Exam is a multiple-choice exam that consists of 40 questions. ITSM18FB exam is conducted online and can be taken at any time. The passing score for the exam is 65%, and the duration of the exam is 60 minutes. ITSM18FB exam is available in different languages, including English, Dutch, French, German, Italian, Portuguese, and Spanish.

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Successfully passing the ITSM18FB Exam demonstrates that the candidate has a thorough understanding of ITSM based on the ISO/IEC 20000:2018 standard and is able to apply this knowledge to improve IT service delivery and management within their organization. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification can be a valuable asset for IT professionals looking to advance their careers in ITSM and is recognized globally as a standard for IT service management excellence.

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EXIN ITSM18FB certification exam is designed for IT professionals who have already obtained a certification in IT Service Management Foundation based on ISO/IEC 20000:2011. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification acts as a bridge between the previous version of the ISO/IEC standard and the latest version. It enables professionals to upgrade their existing certification and stay up-to-date with the latest IT service management practices.

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EXIN ITSM18FB Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Introduction to IT Service Management15%- Key differences from previous standard versions
- Purpose and benefits of ISO/IEC 20000:2018
Topic 2: ISO/IEC 20000:2018 Process Requirements35%- Resolution and fulfilment processes
- Service portfolio and agreement processes
- Supply and demand management
- Service assurance and performance evaluation
- Service design, build and transition
Topic 3: Operation & Continual Improvement of SMS15%- Management review and continual improvement
- Measurement, monitoring and internal audit
Topic 4: Service Management System (SMS) Concepts & Principles35%- Documentation and resource management
- Risk-based thinking and planning
- Scope, context and leadership requirements

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