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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?

A) 変更要求 (RFC) をリリースします。
B) リリースの頻度と種類
C) 発売日
D) の成功または失敗の分析

2. マネジメントシステムの目的は何ですか?

A) すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する
B) サービスのレベルを定義、同意、記録、管理するため
C) すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。
D) 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため

3. サービス レベル管理では、多数の重要なドキュメントが使用されます。これらのドキュメントの 1 つは、提供されるサービスとサービス レベルの概要で構成されています。
文書の名前は何ですか?

A) サービスカタログ
B) サービスレベル要件
C) サービス レベル アグリーメント (SLA)
D) 基礎契約

4. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) 実行される特定のプロセス
B) スタッフ数
C) サービスの場所
D) インフラストラクチャのサイズ

5. セキュリティ管理プロセスの目的は何ですか?

A) IT スタッフの情報セキュリティを効果的に管理するため
B) あらゆるサービス活動において情報セキュリティを効果的に管理すること
C) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
D) 重要なサービスのみの情報セキュリティを効果的に管理するため

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