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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What does the "frequency cap" setting control in an action map?
Response:

A) The number of agents assigned to the map
B) The maximum times an action can trigger for a visitor
C) The engagement queue overflow limit
D) The number of simultaneous offers per visitor

2. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

A) Wait time
B) Conversion rate
C) Sentiment score
D) Transfer rate

3. Which type of visitor data is displayed alongside interaction history for agents?
Response:

A) CRM integration logs
B) Session-based attributes and behaviors
C) Visitor's full browsing history from all domains
D) Agent scoring rubrics

4. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Visitor's operating system logs
B) Page dwell times

5. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) WebRTC gateway
B) Predictive Router Agent
C) SIP trunk
D) GPE tracking snippet (JavaScript)

Solutions: