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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

Question 1

When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
B. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
C. HP Device Life Extension is not available for HP hardware sales.
D. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.

Question 2

A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
B. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
D. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

Question 3

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Solutions: