Exam Name: Servicing HP Desktops, Workstations and Notebooks
Certification Provider: HP
Corresponding Certification: HP Certification III
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Instant Download HP : HP2-H27 Questions & Answers
Check Updated on: Sep 13, 2026
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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Desktop Hardware Fundamentals | - System architecture and hardware interactions - Internal components (CPU, RAM, motherboard, storage devices) |
| HP Notebook Hardware and Mobility Systems | - Laptop components and replacement procedures - Power management and battery systems |
| Installation and Maintenance Procedures | - Firmware, BIOS/UEFI configuration and updates - Operating system installation and recovery |
| HP Workstations and Performance Systems | - Workstation hardware configurations - Graphics, CPU, and memory optimization concepts |
| Safety and Service Best Practices | - ESD (electrostatic discharge) protection procedures - HP service guidelines and hardware handling standards |
| Diagnostics and Troubleshooting | - Hardware failure identification and resolution - HP diagnostic tools and utilities |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?
- A. Microsoft Genuine Firmware (MGF)
- B. Genuine Product Chipset (GPC)
- C. Authentic Version ROM (AVR)
- D. Digital Product Keys (DPK)
What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?
- A. The system date and time are backed up, but passwords and customized settings are cleared.
- B. The system date and time, saved passwords, and customized settings are backed up.
- C. The system date and time are cleared, but passwords and customized settings are backed up.
- D. The system date and time, saved passwords, and customized settings are cleared.
Some HP business products provide additional USB power options. Which voltages and associated colors are correct for USB power provisioning?
- A. 5V (ivory), 12V (teal), and 24V (red)
- B. 5V (ivory), 10V (green), and 12V (teal)
- C. 5V (ivory), 10V (green), and 20V (purple)
- D. 5V (ivory), 12V (teal), and 20V (purple)
How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)
- A. Replace the system board, or escalate to HP Support.
- B. Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
- C. Flash the BIOS to upgrade it to the latest version. This also resets the system password.
- D. Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
- E. Follow the steps to clear the CMOS password. This also resets the system password.
What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?
- A. the Monitor Control Calibration Interface protocol
- B. the Display Data Channel Command Interface protocol
- C. the Monitor Data Channel Command protocol
- D. the Display Control Calibration Interface protocol
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