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IBM 00M-642 Exam Syllabus Topics:

IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Online Forms
B) Social Analytics
C) eCommerce checkout carts
D) Telemarketing surveys

2. What should you do when a callback meeting is requested by a potential customer?

A) Deep dive into the technologies
B) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
C) Prepare a lengthy slide deck and read each word on every page
D) Follow up with fancy product brochures

3. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Broad support of industry leading vendors
B) The ability to see the sender of an e-mail is online right from your inbox and chat right away
C) Standards-based APIs
D) Rich-text support in chat

4. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Employees are using social media, including at work
B) Consumers' opinions and ratings are leading how a product is branded
C) Employees prefer working in cubicles
D) Competitors are using social media, including crowd-sourcing for new ideas

5. What is happening to an organization's business network?

A) Delivering on new promised Web 2.0 ideas
B) Related computer systems are only involved
C) Creating new sales potentials
D) Changing from the ground up

Solutions: