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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
B) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
C) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
D) It is a remote tool by which a BackEnd engineer can contact their customer.

2. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) R9
B) 39
C) W9
D) 99

3. Which RETAIN commands allow an engineer to modify an EPSAR record?

A) TIME and DATE
B) ARandPSAR
C) CR and CT and cc
D) EPS and sar

4. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) the product set information database
B) PATCH file within the patch or fix download
C) contact the engineer who created the patch
D) the README file contained in the patch/fix download

Solutions: