Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM C2010-591 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 |
| Exam Number: | 000-591 |
| Related Certifications: | IBM Tivoli Service Delivery and Process Automation Solutions |
| Exam Format: | Multiple Choice Questions |
| Available Languages: | English |
| Recommended Training: | IBM Training and Skills |
| Exam Registration: | IBM Certification |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | IBM certification testing delivered through authorized testing providers. |
| Pre Condition: | No formal prerequisite exam requirement identified. |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Implementation and Usage | - Automation and workflow capabilities - Applying Tivoli solutions to customer environments |
| Topic 2: Service Management Processes | - Asset and configuration management processes - Incident, problem, and change management processes |
| Topic 3: Tivoli Products and Solution Components | - Integration of Tivoli service management solutions - IBM Tivoli Service Request Manager - IBM Tivoli Process Automation Engine |
| Topic 4: IBM Tivoli Service Delivery and Process Automation Solutions Overview | - Business value of service delivery and process automation - Tivoli service management concepts and capabilities |
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No formal prerequisite exam requirement identified. Eligibility rules change over time, so verify the current requirements on the official page (official C2010-591 exam page) before registering.
The IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 is IBM's certification exam for IBM Tivoli Service Delivery and Process Automation Solutions, at the Professional level. The certificate is an indispensable credential in this field. Related credentials include IBM Tivoli Service Delivery and Process Automation Solutions.
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The IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 blueprint spans 4 domains — including Solution Implementation and Usage, Tivoli Products and Solution Components, Service Management Processes. Our experts check the exam database daily to keep pace; the complete outline above lists every subtopic.
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?
- A. A KPI that measures IT customer satisfaction.
- B. A KPI that measures IT department satisfaction.
- C. A KPI that shows the total cost for open incidents and problems.
- D. A KPI that shows the open service requests in a period of time.
Correct Answer: A 🗳️
Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?
- A. Modify the profile information access which the problem manager can change on their own
- B. Use the Problem Management module in the IBM SmartCloud Control Desk
- C. Use the Security module in IBM SmartCloud Control Desk
- D. Alter the security properties in the LDAP system using an LDIF update
Correct Answer: C 🗳️
Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)
- A. IBM DeveloperWorks wikis
- B. Tivoli Field Guides
- C. Tivoli User Group Web page
- D. IBM Tivoli Forums
- E. IBM Support Web page
Correct Answer: A,E 🗳️
A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?
- A. the change process
- B. the configuration process
- C. the release tool
- D. the discovery tool
Correct Answer: D 🗳️
A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?
- A. The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
- B. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
- C. Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
- D. Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
Correct Answer: D 🗳️
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