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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following are benefits that implementing Service Transition could provide to the business?
1. Ability to adapt quickly to new requirements
2. Reduced cost to design new services
3. Improved success in implementing changes

A) 2 and 3 only
B) 1 and 2 only
C) 1 and 3 only
D) All of the above

2. Which of the following is NOT an example of a Service Provider Type?

A) Internal service provider
B) Third-party provider
C) Shared services unit
D) External service provider

3. Which of the following defines the level of protection in Information Security Management?

A) The IT Executive
B) The Service Level Manager
C) The ISO27001 Standard
D) The Business

4. Which of the following are the two primary elements that create value for customers?

A) Value on Investment, Return on Investment
B) Customer and User satisfaction
C) Utility and Warranty
D) Understanding Service Requirements and Warranty

5. Within Service Design, what is the key output handed over to Service Transition?

A) Process definitions
B) Service Portfolio Design
C) Service Design Package
D) Measurement, methods and metrics

Solutions: