Exam Name: CRM 3.0 Installation and Configuration
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Instant Download Microsoft : MB2-421 Questions & Answers as PDF & Test Engine
Updated: Jul 27, 2026
No. of Questions: 154 Questions & Answers with Testing Engine
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Microsoft MB2-421 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Preparing Installation | 20% | - System requirements and prerequisites - SQL Server and IIS configuration - Hardware and software compatibility - Active Directory and domain considerations |
| Topic 2: Maintaining and Troubleshooting | 20% | - Performance optimization - Common installation errors - Backups and recovery - Upgrades and service packs |
| Topic 3: Advanced Deployment Options | 10% | - Internet-facing deployment (IFD) - Multi-organization environments - Clustering and high availability |
| Topic 4: Post-Installation Configuration | 25% | - Email router configuration - Organization creation and settings - Integration with Exchange Server - Security roles and user access |
| Topic 5: Installing Microsoft CRM 3.0 | 25% | - Multi-server installation - Client installation and deployment - Server installation procedures - Workgroup vs Domain deployment |
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