Exam Name: Microsoft Dynamics 365 for Retail
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Instant Download Microsoft : MB6-897 Questions & Answers as PDF & Test Engine
Updated: Oct 28, 2026
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- Total Questions: 95
- Updated on: Oct 28, 2026
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Microsoft MB6-897 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Retail |
| Exam Number: | MB6-897 |
| Related Certifications: | MCSE: Business Applications (retired) Microsoft Dynamics 365 Finance and Operations Certifications |
| Exam Format: | Multiple choice |
| Certificate Validity Period: | Retired – historical credential (no longer available after retirement) |
| Exam Duration: | 120 minutes |
| Passing Score: | 700 (on a scale of 1–1000) |
| Real Exam Qty: | 40–60 |
| Exam Price: | Approximately USD 165 |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based proctored exam via Pearson VUE (retired – not currently available). |
| Pre Condition: | No formal prerequisites, but experience with Dynamics 365 for Retail and retail operations is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/ |
Microsoft MB6-897 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Setup and Configure Products | 18% | - Product parameters and catalogs - Pricing and delivery modes |
| Topic 2: Setup and Configure Point of Sale | 15% | - POS setup and configuration - Configure POS terminals and barcodes |
| Topic 3: Setup and Configure Organizational Parameters | 20% | - Model an organization - Integrate and manage retail channels - Configure retail parameters and workflows |
| Topic 4: Conduct Retail Activities | 29% | - POS operations - Sales orders, customer, and return management |
| Topic 5: Manage Retail Operations | 18% | - Manage workers and reporting - Customer loyalty, journals, and inventory |
MB6-897 Exam FAQ: Focused Prep, Real Support
The Microsoft Dynamics 365 for Retail exam contains 40–60 to complete within 120 minutes. Timed simulation in the ExamPrepAway Desktop Test Engine teaches that rhythm before exam day does.
Computer-based proctored exam via Pearson VUE (retired – not currently available). Register for the Microsoft Dynamics 365 for Retail exam through these official channels:
After booking, ExamPrepAway delivers your practice questions within 1 minute — preparation starts the same day.
ExamPrepAway issues a full refund if you take the Microsoft Dynamics 365 for Retail exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The MB6-897 exam is a Microsoft certification exam validating the Microsoft Dynamics 365 for Retail syllabus shown above. It belongs to these credential paths: MCSE: Business Applications (retired), Microsoft Dynamics 365 Finance and Operations Certifications. Candidates in 2026 start with ExamPrepAway's 95 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The official Microsoft Dynamics 365 for Retail outline defines 5 domains. The leading three are Manage Retail Operations (18%), Setup and Configure Organizational Parameters (20%), and Setup and Configure Point of Sale (15%). The full list is in the topics section above, and ExamPrepAway's 95 practice questions cover each one.
No formal prerequisites, but experience with Dynamics 365 for Retail and retail operations is recommended. Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.
Microsoft recommends these training resources for the Microsoft Dynamics 365 for Retail exam:
Follow the training with steady self-testing — the 95 practice questions from ExamPrepAway help you apply theory and fill any gaps the training leaves.
The Microsoft Dynamics 365 for Retail exam requires 700 (on a scale of 1–1000) to pass, and registration costs Approximately USD 165. A failed attempt means paying the same fee again — a readiness check with the ExamPrepAway engines before booking is the cheaper option.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 95 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Microsoft Dynamics 365 for Retail Sample Questions:
You organize stores by region.
You need to configure stores to be restocked based on their region.
You need to ensure the stock levels are maintained with the hierarchy structure.
What should you do?
- A. Add the retail replenishment purpose to the organization hierarchy.
- B. Set up replenishment for buyers push or cross-docking in Inventory management.
- C. Create separate organization hierarchies for each region.
- D. Add the retail assortment purpose to the organization hierarchy.
Correct Answer: B 🗳️
Which two order status values allow you to generate a return merchandise authorization? Each answer presents a complete solution.
- A. partially invoiced orders
- B. orders in processing
- C. fully invoiced orders
- D. open orders
Correct Answer: B 🗳️
You need to link a discount promotion to a product category.
Which two hierarchies can you use? Each correct answer presents a complete solution.
- A. retail product hierarchy
- B. supplemental retail hierarchy
- C. retail channel navigation hierarchy
- D. sales category hierarchy
Correct Answer: A,D 🗳️
You are creating a new subscription program which automatically ships a new book every 90 days to the customer for three years.
You need to offer customers the ability to pay for their first book in three installments. Which three options should you configure? Each correct answer presents part of the solution.
- A. continuity program
- B. payment schedules
- C. sales order of order type subscription
- D. continuity product
- E. recurring free text invoices
Correct Answer: A,B,D 🗳️
You need to create a new bar code mask by using a standard bar code.
Which two types of bar codes you can use? Each correct answer presents a complete solution.
- A. UPC E bar code
- B. 1M bar code
- C. HIBC bar code
- D. QR code
- E. UPC A bar code mask
Correct Answer: A,E 🗳️
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