Exam Name: Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1
Certification Provider: Oracle
Corresponding Certification: Oracle Sales Force Automation
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Oracle 1Z0-1161-1 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 |
| Exam Number: | 1Z0-1161-1 |
| Related Certifications: | Oracle Sales Force Automation |
| Passing Score: | 700 / 1000 |
| Exam Price: | USD 245 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 51 |
| Exam Format: | Multiple Choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or Test Center |
| Official Syllabus URL: | https://education.oracle.com/ouexam-pexam_1z0-1161-1/pexam_1Z0-1161-1 |
Oracle 1Z0-1161-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| OMBPs for CX Service | - Service request management and resolution workflows - Key metrics to assess success of CX Service OMBPs - AI/ML search tools for CX Service OMBPs |
| OMBPs for CX Sales Performance Management | - Quota setup and territory management - Incentive plan configuration and seller earnings - Performance analytics and dashboards |
| OMBPs for CX Marketing | - Campaign management, lead scoring, segmentation, and marketing analytics - Design considerations for implementing CX Marketing OMBPs - Flow from audience generation to opportunity creation - Key metrics to assess success of CX Marketing OMBPs |
| Oracle Cloud Applications and Oracle Modern Best Practice (OMBP) | - Oracle Modern Best Practices guiding implementation and configuration across CX modules - Oracle Fusion Cloud architecture and deployment models - Oracle Cloud Success Navigator and Cloud Quality Standards |
| OMBPs for CX Sales | - Key performance metrics for CX Sales OMBPs - Journey from lead generation to closed opportunity - Design considerations for implementing CX Sales OMBPs - Opportunity management, sales forecasting, account planning, and pipeline management |
Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Prep: What Matters More Than Volume
- OMBPs for CX Sales ()
- OMBPs for CX Service ()
- Oracle Cloud Applications and Oracle Modern Best Practice (OMBP) ()
Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions:
Which metric provides valuable insight into the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance?
- A. Number of Coaching Sessions per Representative, which captures the quality and outcomes of the coaching process.
- B. Manager Satisfaction with the Coaching Program, which directly reflects the sales team's performance improvement.
- C. Sales Quota Attainment, which demonstrates the tangible impact of coaching on sales performance.
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?
- A. Social Media Engagement metric for adapting content strategies during campaign execution.
- B. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.
- C. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.
- D. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.
Correct Answer: D 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Which feature in Oracle Fusion Cloud CX Service helps in improving agent productivity?
- A. Social media integration.
- B. Automated customer segmentation.
- C. AI/ML-powered knowledge base search tools.
- D. Real-time customer sentiment analysis.
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Which metric is used to evaluate the effectiveness of the Incentive Plan to Seller Earnings OMBP?
- A. Manager Satisfaction with the Incentive Structure.
- B. Sales Quota Attainment.
- C. Customer Acquisition Cost.
- D. Total Number of Incentive Plans Offered.
Correct Answer: B 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?
- A. Social Media Engagement metric for adapting content strategies during campaign execution.
- B. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.
- C. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.
- D. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.
Correct Answer: D 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
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