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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which four statements are correct about hotkeys for Action Commands?

A) They can be assigned to a custom action script.
B) They allow a user to escalate a service request.
C) They can all be modified.
D) They allow a user to forward a service request.
E) They allow a user to copy a service request.
F) They have default values.

2. Which four actions does the REST API for Service Requests (SRs) allow?

A) Delete SR by SR title
B) Create SR
C) Update SR assignee
D) Delete SR by SR number
E) Update SR milestone

3. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, confirm Record Set = Assigned to Me.
B) In Advanced Search, save and select the "Set as Default" box.
C) Change the section identified with Status = New
D) Click the Show Advanced Search icon.
E) In Advanced Search, select Action > Update.
F) In Advanced Search, Add Channel Type = Web.

4. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Objects
B) Exports
C) Icons
D) Fields
E) Reports
F) Object workflow
G) Themes
H) Roles and privileges

5. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title
B) Title, Status, Problem Description
C) Title, Category, Severity
D) Title, Category, Severity, Status
E) Title, Status

Solutions: