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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?

A) Trends are analysed and used to predict the event occurrence
B) Detected events are interpreted and acted upon, where relevant
C) The key users of the monitoring data and their requirements are identified
D) The effectiveness of the monitoring and event management approach is measured and reported

2. Why is the monitoring provided by default for a configuration item not always right for a specific organization?

A) Because it does not ensure that the component is operating optimally
B) Because it does not ensure that value is being created for the organization
C) Because many components do not come with default monitoring capability
D) Because it does not assist operations staff in managing the object

3. An organization's service desk practice has a dedicated team of skilled agents that effectively interacts with other teams and practices. What capability level does this indicate?

A) Level 3
B) Level 1
C) Level 4
D) Level 2

4. An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge-sharing between teams and individuals. Which of the following statements a CORRECT?

A) Teams that share responsibility should be encouraged to engage experienced people in the process
B) Teams that share responsibility cannot have only one person that sees an Incident through to resolution
C) Teams that share responsibility should bounce incidents between them and other teams
D) Teams that share responsibility should celebrate heroes and should nut slime successes awl failures

5. Which of the following is a possible benefit of automatically detecting and registering incidents?

A) Improved ability to hide incident records from users
B) Increased savings from incident management activities
C) Increased downtime of negatively impacted services
D) Reduced use of self-healing systems

Solutions: