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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following BEST describes a 'Major Incident'?

A) An Incident which requires a large number of people to resolve
B) An Incident that is so complex that the Service Desk takes longer than five times the normal time to log it
C) An Incident which has a high impact on the business
D) An Incident that is so complex that it requires root cause analysis before any workaround can be found

2. Which of the following would a major problem review examine?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
What could be done better in the future

A) 1 only
B) 1, 2 and 4 only
C) 2 and 3 only
D) All of the above

3. Which of the following are valid parts of the Service Portfolio?
1.Service Pipeline
2.Service Knowledge Management System (SKMS)
3.Service Catalogue

A) 3 only
B) 1 and 2 only
C) 1 and 3 only
D) All of the above

4. What is the entry point or the first level of the V model?

A) Customer / Business Needs
B) Service Solution
C) Service Requirements
D) Service Release

5. The MAIN purpose of the Service Portfolio is to describe services in terms of?

A) IT Assets
B) Functionality
C) Business Value
D) Service Level Requirements

Solutions: