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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which of the following tools provides you with a central point of access to Customizing?

A) Business Object Browser (SWO2)
B) Object Navigator (SE80)
C) Repository Information System (SE84)
D) Customizing - Edit Project (SPRO)

2. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)

A) The time needed to display report data when running the report for the first time.
B) The time taken to respond to priority 1 (very high) messages.
C) The time a computer needs to get ready for work.
D) SAP will give a qualified response within a defined time.

3. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)

A) Upgrade
B) Updating
C) Up-to-date
D) Update

4. What is the function of a data element? (Choose two)

A) To define the possible entries of a field.
B) To define the technical attributes of a field (for example, its length).
C) To define the meaning of a domain in a certain business context.
D) To define the field help (F1 documentation) and field labels that appear on screens.

5. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

A) Send notes to customer without being sure that they will help.
B) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
C) Try to guess what the customer 'might' want to have.
D) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.

Solutions: