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Salesforce Certified Field Service Consultant Sample Questions:

1. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A) Gantt Map
B) Gantt
C) Appointment List
D) Color Palettes

2. Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A) The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
B) The Dispatcher Console Map and filter the list to show onlydesired service appointments
C) The Preventative Maintenance Gantt and filter the list to show only desired work orders
D) The Dispatcher Console Appointment list and filter the list to show only desired service appointments

3. Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers

A) Inventory
B) Warehouse Locations
C) Products Consumed
D) Mobile Locations
E) Products Required

4. The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A) Owner of Service Appointment and members of User Territory
B) Assigned Resources, Owner of Service Appointment and members of Service Territory
C) Owner of Service Appointment and members of Service Territory
D) Assigned Resources, Qwner of Service Appointment and members of User Territory

5. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A) Dispatcher License
B) Scheduling License
C) Salesforce License
D) Resource License

Solutions: