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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers

A) Guest user external organization-wide defaults are always set to Public.
B) Guest user can't access records via manual sharing
C) Guest user can't be members of public groups or queues.
D) Guest user external organization-wide default are always set to Private.
E) Guest user can't records via manual existing records

2. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

A) A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
B) Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
C) Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
D) Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.

3. DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use itsnetwork of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?

A) Create a peer-to-peer forum for agents and share the URL withemployees.
B) Create a digital experience for agents and an app for employees.
C) Create a self-service community for agents and an app for employees.
D) Create a digital experience for agents and share the URL with employees.

4. Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A) Average Handle Time compared to Bot Session Time
B) Case deflection
C) Case Type by Issue
D) CSAT (Customer Satisfaction score)
E) Number of lead records created

5. The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?

A) Use Dataloader to migrate the site from sandbox to production.
B) Use the ExperienceDeploy API to push the site to production.
C) Create a change set, upload it to production, and deploy the change set.
D) Rebuild the site from scratch in production.

Solutions: