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Salesforce Certified Slack Administrator Sample Questions:

1. Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.
When Large Corp removes users from their IdP, what will happen to their Slack accounts?

A) Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.
B) Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.
C) Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won't be deleted.
D) Their accounts will be deactivated, but they won't be signed out of their devices. A session reset is also required.

2. The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.
The marketing director has the following needs:
* There is an urgent marketing idea that must be prioritized in tomorrow morning's planning meeting.
* The 10 team members are the only ones attending the planning meeting.
* The 10 team members need to be notified before the meeting.
Of note, the marketing director sends urgent re-prioritization messages weekly.
How should the marketing director reach the marketing team?

A) Create an @marketing-team user group and use the @marketing-team user group in #marketing- discussion to communicate the change in priority to the team that needs to be informed for tomorrow's team meeting.
B) Use @here and @channel to notify the entire channel of the change.
C) Post a message to #marketing-discussion, without notifying anyone.
D) Send a separate direct message to each of the 10 team members notifying them of the change.

3. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A) Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
B) Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
C) Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
D) Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.

4. You're the Primary Owner of your company's Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.
In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?
(Select the best answer.)

A) Org Admin
B) Workspace Owner
C) Member
D) Workspace Admin

5. The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A) Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
B) Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
C) Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
D) Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.

Solutions: