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DOWNLOAD DEMO

ServiceNow is a cloud-based platform that provides IT service management (ITSM) solutions for companies of all sizes. It helps organizations automate their workflows, streamline their processes, and enhance the overall efficiency of their IT operations. One of the key components of the ServiceNow platform is Service Mapping, which allows organizations to create a visual map of their IT infrastructure and services. To become an expert in Service Mapping, IT professionals can take the ServiceNow CIS-SM (Certified Implementation Specialist - Service Mapping) exam.

The CIS-SM exam is designed to test an individual's knowledge and skills in implementing and configuring Service Mapping on the ServiceNow platform. CIS-SM exam covers a range of topics, including the Service Mapping process, the Service Mapping data model, the Service Mapping user interface, and the Service Mapping application programming interface (API). To pass the exam, candidates must demonstrate their ability to configure and manage Service Mapping, troubleshoot issues, and perform integrations with other ServiceNow applications.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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