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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is a fundamental rule to follow when creating data illustrations?

A) Label everything appropriately so that the reader does not misinterpret the data.
B) Use plenty of text and special graphing features in order to clearly communicate to the reader.
C) Maintain a ratio of 1:2 between the vertical and horizontal axes.
D) Accompany the graph with a brief narrative description.

2. Who is required to be named in a resolution letter in response to a patient grievance?

A) The hospital contact person
B) The nurse manager of the unit where the patient stayed
C) The chief experience officer of the hospital
D) The nurses and doctors who cared for the patient

3. A patient experience professional is asked by leadership to develop an action plan for improvement based on the measurement of a key driver question. Which step should the patient experience professional take FIRST?

A) Reward and recognize staff to reinforce good behavior.
B) Obtain the latest satisfaction measurements.
C) Implement a patient and family focus group.
D) Create patient satisfaction measurement tools.

4. What is an identified challenge to including patients, family members, and care partners in the co-design process?

A) Communicating the process objectives to patients
B) Reaffirming the value of the time one will invest in the effort
C) Creating the necessary incentive program for engagement
D) Securing a diverse range of patients and experiences

5. Management views turnover as a cause for low patient experience scores. Which is the BEST question for the patient experience professional to ask to give insight into this issue?

A) Is there a retention bonus in place?
B) Is the rate improved over the prior year?
C) Why do staff leave?
D) What is the turnover rate?

Solutions: