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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Competency 3: Process Improvement and Problem Solving- Plan-Do-Study-Act (PDSA) cycle
- Cause-and-effect diagrams (fishbone diagrams)
- Lean operations and waste elimination
- Statistical Process Control (SPC)
- Six Sigma methodology
Competency 1: Operations Management Fundamentals- Product and service design
- History and evolution of operations management
- Operations strategy and competitive priorities
Competency 5: Capacity Planning and Facility Layout- Capacity planning strategies
- Location analysis and decisions
- Facility layout types (process, product, cellular, fixed-position)
Competency 2: Quality Management- Malcolm Baldrige National Quality Award criteria
- Cost of quality (prevention, appraisal, internal/external failure)
- Total Quality Management (TQM)
- Quality management philosophies (Deming, Juran, Crosby)
Competency 7: Forecasting- Forecast accuracy measures
- Qualitative forecasting methods
- Quantitative forecasting methods (moving averages, exponential smoothing)
Competency 4: Supply Chain Management- Sourcing and procurement
- Supply chain design and strategy
- Inventory management
- Logistics and distribution
Competency 6: Production Planning and Scheduling- Theory of Constraints (TOC)
- Aggregate planning
- Material Requirements Planning (MRP)
- Just-in-Time (JIT) and Kanban systems
- Master Production Schedule (MPS)

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which formula would compute process velocity?

A) Time a resource is used / time a resource is available
B) Throughput time / value-added time
C) Actual output / standard output
D) Output / input


2. What is a bottleneck in a flowchart?

A) Two stages operating independently
B) The longest task in the process
C) Multiple storage areas
D) The point where production is evened out


3. How does inventory management differ for manufacturing organizations compared to service organizations?

A) Service organizations must maintain work-in-progress types of inventory.
B) Service organizations are concerned with managing idle time due to material and component shortages.
C) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
D) Manufacturing organizations must maintain tangible inventory.


4. Which quality control tool should be used to monitor the current status or end result of a process?

A) Checklist
B) Flowchart
C) Scatter diagram
D) Control chart


5. When is capacity measurement at the best operating level?

A) At the minimum point of the cost curve
B) When the average unit cost is minimized
C) At maximum capacity
D) When the total cost is minimized


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: D
Question # 5
Answer: B

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