Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Sep 07, 2026
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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Fault resolution
|
| Topic 2: SME Communications Solutions Overview | - Avaya Small and Medium Enterprise (SME) portfolio concepts
|
| Topic 3: System Installation and Configuration | - Initial system setup
|
| Topic 4: System Features and Services | - Telephony features
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
- A. Upgrade or downgrade the IP Office core software to fix the issue.
- B. Duplicate the issue and obtain traces.
- C. Test and document the results of the implemented solution.
- D. Research possible causes and implement a solution
- E. Replace hardware outside warranty.
Correct Answer: B,C,D 🗳️
A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
- A. CCR
- B. IIS
- C. ContactStore
- D. Voicemail Pro
- E. One-X Portal
Correct Answer: A 🗳️
Which two email client are supported for IP Office IMAP services? (Choose two.)
- A. Lotus Notes
- B. MS Outlook
- C. Microsoft office Communicator
- D. Lotus Messages
Correct Answer: A,B 🗳️
Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
- A. one-X Portal
- B. one-X Portal for IP Office
- C. Avaya telephones
- D. VoiceMail Pro Clint
- E. IP Office Manager
Correct Answer: C,E 🗳️
A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
- A. 4
- B. 1
- C. 3
- D. 2
Correct Answer: B 🗳️
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