Exam Name: Cloud CX AI-GPE and GPR Certification
Certification Provider: Genesys
Corresponding Certification: Genesys Cloud CX
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Instant Download Genesys : GCX-AI-GPE Questions & Answers as PDF & Test Engine
Updated: Sep 19, 2026
No. of Questions: 117 Questions & Answers with Testing Engine
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Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Genesys Predictive Routing (GPR) | - AI-based routing logic
|
| Topic 2: Genesys Predictive Engagement (GPE) | - Configuration and behavior tracking
|
| Topic 3: Conversational AI and Automation | - Bot and virtual agent integration
|
| Topic 4: Data, Analytics, and Governance | - Reporting and optimization
|
| Topic 5: AI & Customer Experience Fundamentals | - AI-driven customer engagement concepts
|
| Topic 6: Integration and Implementation | - Genesys Cloud CX ecosystem integration
|
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
Which two digital channels can be tracked as part of a customer journey in Genesys Predictive Engagement?
(Choose two)
Response:
- A. SIP-to-SIP handoff
- B. Fax over IP
- C. Web chat via Messenger
- D. Website clickstream
Correct Answer: C,D 🗳️
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:
- A. Agent skill mappings
- B. Messenger theme selection
- C. Campaign budget allocation
- D. Domain whitelisting
Correct Answer: B,D 🗳️
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:
- A. WebRTC gateway
- B. Predictive Router Agent
- C. SIP trunk
- D. GPE tracking snippet (JavaScript)
Correct Answer: D 🗳️
Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:
- A. Agent Utilization Score
- B. GPR Routing Rate
- C. Outcome Comparison Index
- D. Wait Time Threshold
Correct Answer: B 🗳️
Which data point is commonly found in a Visitor Activity Report?
Response:
- A. Real-time agent count
- B. Visitor session ID
- C. Total billing units
- D. Number of agent escalations
Correct Answer: B 🗳️
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