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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which describes a business capability assessment?

A) Review of current capability metrics
B) Brainstorming about how process model governance could be improved
C) How capabilities are currently implemented in competitive organizations (measurement formulas)
D) A survey covering skills levels within the customer's IT organization

2. How can business capability increments lend structure to work packages and reduce risk?

A) By providing clarity on several aspects of activities required as part of the implementation
B) By communicating how IT features enable process improvement
C) By decomposing activities into a consistent number of tasks, with the smallest scope
D) By generally describing stretch goals for individuals

3. Which of the following can best help you establish credibility with a customer executive?

A) Demonstrate awareness and interest in learning more about the company's priorities and published financials
B) Talk a lot about your product's new features
C) Describe the benefits of Cisco's approach to customer support
D) Ask informational questions about industry trends

4. What is an example of a financial benefit?

A) Estimates of monetary value which the customer could realize after paying for the solution costs.
B) A result that is more important to Senior Executives than mid-level managers.
C) Estimates of value for which the customer finance executive has given you written evidence of agreement.
D) The highest priority impacts available to customers from implementing an IT solution.

5. Which of the following should you do when defining assumptions?

A) Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption.
B) Ensure each assumption about a business benefit clearly ties with a single IT capability.
C) Identify only those items which relate to the first phase of an implementation.
D) Identify the data or decisions which could raise the likelihood that the statement comes true.

Solutions: