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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What must you remember when servicing the flush glass displays on an HP notebook?

A) The webcam module might contain an HP nightlight, and you must order the correct part number
B) The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.
C) The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.
D) A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.

2. Which statement is true about replacing system boards?

A) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).
B) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
C) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
D) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.

3. As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?

A) UEFI diagnostics
B) HP Insight diagnostics
C) HP Advanced POST diagnostics
D) HP Advanced BIOS diagnostics

4. A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)

A) The warranty covers this type of accidental damage protection.
B) The warranty is unaffected if the customer has purchased accidental damage protection.
C) This condition voids the standard warranty.
D) Contamination issues void the warranty only for mouse devices and keyboards.

5. Which parts in HP notebooks are customer replaceable in the Customer Self Repair program? (Select two.)

A) Bluetooth module
B) finger print reader
C) liquid crystalline display (LCD)
D) wireless antenna
E) memory

Solutions: