Exam Name: Servicing HP Desktops, Workstations and Notebooks
Certification Provider: HP
Corresponding Certification: HP Certification III
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Instant Download HP : HP2-H27 Questions & Answers as PDF & Test Engine
Updated: Sep 13, 2026
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HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Service Basics, Identification, Warranty and Parts | 12% | - Service fundamentals and safety - Warranty policies and support entitlement - Product identification and part numbers |
| Topic 2: Servicing HP Products | 28% | - Notebook specific service and repair - Safety precautions and procedures - Desktop and workstation repair |
| Topic 3: HP Resources and Documentation | 8% | - Service manuals and technical documentation - Ordering parts and support channels - HP PartSurfer and support websites |
| Topic 4: Diagnostics and Troubleshooting | 28% | - Basic troubleshooting methodology - Advanced fault isolation and resolution - HP diagnostic tools and utilities |
| Topic 5: HP Product Technology and Components | 24% | - Processors, memory, and storage - Display, graphics, and input devices - Networking, power systems, and security features |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
What must you remember when servicing the flush glass displays on an HP notebook?
- A. The webcam module might contain an HP nightlight, and you must order the correct part number
- B. The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.
- C. The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.
- D. A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.
Which statement is true about replacing system boards?
- A. You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).
- B. You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
- C. Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
- D. The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?
- A. UEFI diagnostics
- B. HP Insight diagnostics
- C. HP Advanced POST diagnostics
- D. HP Advanced BIOS diagnostics
A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)
- A. The warranty covers this type of accidental damage protection.
- B. The warranty is unaffected if the customer has purchased accidental damage protection.
- C. This condition voids the standard warranty.
- D. Contamination issues void the warranty only for mouse devices and keyboards.
Which parts in HP notebooks are customer replaceable in the Customer Self Repair program? (Select two.)
- A. Bluetooth module
- B. finger print reader
- C. liquid crystalline display (LCD)
- D. wireless antenna
- E. memory
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