Exam Name: Servicing HP Desktops , Workstations , and Notebooks
Certification Provider: HP
Corresponding Certification: HP Certification III
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Check Updated on: Sep 16, 2026
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HP HP2-H08 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Connectivity | - Basic networking concepts for endpoint devices - Wireless and wired connectivity troubleshooting |
| Diagnostics and Troubleshooting | - System performance issues troubleshooting - Hardware diagnostics and failure isolation - Boot and startup failure resolution |
| Customer Support and Warranty Procedures | - Customer communication and support workflows - HP warranty and service policies |
| HP Product Architecture and Platforms | - System architecture and internal subsystems overview - HP desktop, workstation, and notebook hardware components |
| Installation and Configuration | - BIOS/UEFI configuration and firmware settings - Operating system installation and driver setup - Hardware installation and upgrades |
| Maintenance and Repair | - Component replacement procedures - Safety and electrostatic discharge (ESD) handling - Preventive maintenance procedures |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Which step is a required HP procedure for troubleshooting a hard drive?
- A. Run a memory check on the system RAM.
- B. Use the hpsetcfg tool.
- C. Run the Drive Protection System (DPS) tool.
- D. Run the HP Backup and Recovery Manager.
Correct Answer: D 🗳️
One out of ten identically configured computers at a customer's site is exhibiting random lockups. What is the first component you should swap with another working unit to determine whether this is a software or hardware problem?
- A. processor
- B. hard drive
- C. memory
- D. system board
Correct Answer: B 🗳️
Which statement about SATA technology is correct?
- A. SATA hard drives can be installed in a daisy chain configuration.
- B. SATA hard drives can be connected to a SAS controller.
- C. SAS hard drives can be connected to a SATA controller.
- D. SATA hard drives can be connected directly to a SCSI controller.
Correct Answer: B 🗳️
In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data?
- A. downloading a maintenance guide
- B. deciding whether the problem is caused by hardware or software failure
- C. asking the customer to describe the symptoms of the problem
- D. installing service packs
Correct Answer: C 🗳️
A customer has performed a memory upgrade. After restarting the computer, the customer experiences a memory dump. What should you do first to resolve this?
- A. Restore the factory defaults on the computer.
- B. Verify that memory supported by HP is installed.
- C. Access the BIOS setup and ensure that the memory is being seen.
- D. Replace the hard drive.
Correct Answer: B 🗳️
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