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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which step is a required HP procedure for troubleshooting a hard drive?

A) Run a memory check on the system RAM.
B) Use the hpsetcfg tool.
C) Run the Drive Protection System (DPS) tool.
D) Run the HP Backup and Recovery Manager.

2. One out of ten identically configured computers at a customer's site is exhibiting random lockups. What is the first component you should swap with another working unit to determine whether this is a software or hardware problem?

A) processor
B) hard drive
C) memory
D) system board

3. Which statement about SATA technology is correct?

A) SATA hard drives can be installed in a daisy chain configuration.
B) SATA hard drives can be connected to a SAS controller.
C) SAS hard drives can be connected to a SATA controller.
D) SATA hard drives can be connected directly to a SCSI controller.

4. In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data?

A) downloading a maintenance guide
B) deciding whether the problem is caused by hardware or software failure
C) asking the customer to describe the symptoms of the problem
D) installing service packs

5. A customer has performed a memory upgrade. After restarting the computer, the customer experiences a memory dump. What should you do first to resolve this?

A) Restore the factory defaults on the computer.
B) Verify that memory supported by HP is installed.
C) Access the BIOS setup and ensure that the memory is being seen.
D) Replace the hard drive.

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