Exam Name: Microsoft Dynamics AX 2012 Service Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics AX 2012
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Updated: Oct 23, 2026
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- Total Questions: 80
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- Total Questions: 80
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Microsoft MB6-889 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics AX 2012 Service Management |
| Exam Number: | MB6-889 |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | Retired; no renewal required |
| Available Languages: | Simplified Chinese, Spanish, German, Japanese, French, English |
| Exam Price: | Approx. $165 USD (varies by region) |
| Exam Format: | Scenario-Based, Multiple Choice, Drag-and-Drop |
| Related Certifications: | MCTS Microsoft Dynamics AX 2012 Microsoft Dynamics AX 2012 |
| Passing Score: | 700 / 1000 |
| Exam Duration: | 120 minutes |
| Recommended Training: | Course 80414: Service Management in Microsoft Dynamics AX 2012 |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored online or at authorized Pearson VUE testing centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Microsoft Dynamics AX 2012 |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb6-889.aspx |
Microsoft MB6-889 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Use Service Management Tools and Analysis | 8% | - Integrate with Enterprise Portal - Generate service management reports - Work with Service Dispatcher workspace |
| Handle Repairs and Service Items | 12% | - Manage repair workflows and BOMs - Record repair history and warranties - Register and track service items |
| Implement Service Level Agreements (SLAs) | 20% | - Associate SLAs with agreements and orders - Configure escalation rules - Monitor SLA compliance - Define SLA parameters and response times |
| Manage Service Subscriptions | 15% | - Generate recurring service orders - Process subscription billing and renewals - Set up subscription frameworks |
| Configure and Manage Service Agreements | 20% | - Configure billing and pricing for agreements - Define service tasks and lines - Create and modify service agreements - Set up service agreement parameters |
| Manage Service Orders | 25% | - Manage service order status and lifecycle - Handle parts, labor, and expenses - Create and process service orders - Assign resources and schedule work |
MB6-889 Exam FAQ — Stand Out
No mandatory prerequisites; recommended hands-on experience with Microsoft Dynamics AX 2012 Eligibility rules change over time, so verify the current requirements on the official page (official MB6-889 exam page) before registering.
Yes — enter your email address and download the free Microsoft Dynamics AX 2012 Service Management exam cram pdf for reference; your information stays secret and safe, and we never send advertisement without permission. Purchases include a one-year service warranty: 365 days of updates, renew afterward at 50% off.
120 minutes for 40-60 questions. Practice in the ExamPrepAway soft or online version until testing feels casual — simulation removes the nerves.
Yes:
After any course, stay efficient with the 80 practice questions for the Microsoft Dynamics AX 2012 Service Management — every answer expert-verified.
Soon after purchasing you can download the complete Microsoft Dynamics AX 2012 Service Management material — even on official holidays: the automatic email arrives within about a minute, and our 7*24 service replies within two hours if anything goes wrong. If you fail the corresponding MB6-889 exam within 60 days of purchase, we refund in full: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
The Microsoft Dynamics AX 2012 Service Management is Microsoft's certification exam for Microsoft Certified Technology Specialist (MCTS): Microsoft Dynamics AX 2012 Service Management, at the Intermediate / MCTS level. When a good opportunity appears, the certified hold the vital advantages. Related credentials include Microsoft Dynamics AX 2012, MCTS Microsoft Dynamics AX 2012.
Through the vendor's official registration channels:
The Microsoft Dynamics AX 2012 Service Management is delivered Proctored online or at authorized Pearson VUE testing centers — pick the arrangement that suits you when booking.
Approx. $165 USD (varies by region) per attempt, 700 / 1000 to pass. Fail and you pay twice or more — save time and money with the 80 practice questions for the MB6-889 exam at ExamPrepAway.
The Microsoft Dynamics AX 2012 Service Management blueprint spans 6 domains — including Use Service Management Tools and Analysis (8%), Manage Service Orders (25%), Configure and Manage Service Agreements (20%). A cram sheet with direction beats aimless reading; the complete outline above lists every subtopic.
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