Exam Name: Microsoft Dynamics CRM 2011 Applications
Certification Provider: Microsoft
Corresponding Certification: Dynamics GP 2011
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Microsoft MB2-868 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2011 Applications |
| Exam Number: | MB2-868 |
| Available Languages: | Russian, French, Italian, Chinese (Simplified), English, Spanish, Japanese, German, Portuguese (Brazil) |
| Real Exam Qty: | 75–102 |
| Certificate Validity Period: | Retired, no active validity |
| Related Certifications: | MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment MB2-876 Extending Microsoft Dynamics CRM 2011 |
| Exam Price: | USD 150 |
| Exam Format: | Multiple Select, Multiple Choice, Scenario-Based Questions |
| Passing Score: | 700 / 1000 |
| Exam Duration: | 90–120 |
| Recommended Training: | Microsoft Dynamics CRM 2011 Applications Official Study Guide Microsoft Official Training Course 80294A |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored onsite at authorized test centers; online proctoring not available |
| Pre Condition: | No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/microsoft-certification/mb2-868 |
Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Sales Applications | 30% | - Manage opportunities and sales pipeline - Manage leads and lead qualification - Work with accounts and contacts - Set up and track sales goals - Use products, price lists, quotes, orders, and invoices |
| Managing Marketing Automation Applications | 27% | - Use sales literature and marketing collateral - Manage marketing lists - Create and manage campaigns - Work with campaign responses |
| Managing Service Scheduling Applications | 19% | - Understand service scheduling concepts - Set up sites, facilities, equipment, and resources - Schedule, reschedule, and manage service activities - Resolve scheduling conflicts - Create and configure services and selection rules |
| Managing Service Management Applications | 24% | - Work with service dashboards and reports - Use knowledge base articles - Manage contracts and entitlements - Create and manage service cases |
Microsoft Dynamics CRM 2011 Applications Exam FAQ — Take That Step
The Microsoft Dynamics CRM 2011 Applications blueprint spans 4 domains — including Managing Service Scheduling Applications (19%), Managing Service Management Applications (24%), Managing Sales Applications (30%). The complete outline above lists every subtopic; work them from heaviest to lightest.
USD 150 per attempt, 700 / 1000 to pass. Retakes cost the full fee — act now and prepare properly with the 102 practice questions for the MB2-868 exam at ExamPrepAway.
Yes — download the free Microsoft Dynamics CRM 2011 Applications demo and preview the quality before paying. Purchases include 365 days of free updates by email; renew afterward at 50% off.
No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011 Eligibility rules change over time, so verify the current requirements on the official page (official MB2-868 exam page) before registering.
90–120 for 75–102 questions. The ExamPrepAway SOFT version — most proximate to the real exam in style and mode — builds the pacing you need on any Windows computer.
Through the vendor's official registration channels:
The Microsoft Dynamics CRM 2011 Applications is delivered Proctored onsite at authorized test centers; online proctoring not available — pick the arrangement that suits you when booking.
Upon successful payment, our system emails the Microsoft Dynamics CRM 2011 Applications vce torrent automatically within about a minute — apply it on any computer with no limitation, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding MB2-868 exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
The Microsoft Dynamics CRM 2011 Applications is Microsoft's certification exam for Microsoft Certified Technology Specialist (MCTS): Microsoft Dynamics CRM 2011 Applications, at the Intermediate level. A compelling certification highlights you — from common to standout. Related credentials include MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration, MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment, MB2-876 Extending Microsoft Dynamics CRM 2011.
Yes:
- Microsoft Official Training Course 80294A
- Microsoft Dynamics CRM 2011 Applications Official Study Guide
After any course, sharpen up with the 102 practice questions for the Microsoft Dynamics CRM 2011 Applications — every answer expert-verified.
Microsoft Dynamics CRM 2011 Applications Sample Questions:
In Microsoft Dynamics CRM 2011, you create two activities that occur at the same time for the same
resource.
First you create Activity A and set it to Show Time as Tentative. Then you create Activity B and set it to
Show Time as Pending.
How can you display this conflict? (Choose all that apply.)
- A. Open Activity
- B. Open the Service Calendar and disable Conflicts.
- C. Open Activity
- D. Open the Service Calendar and enable Conflicts.
Correct Answer: C,D 🗳️
In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?
- A. Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
- B. Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
- C. Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
- D. Qualify the lead and convert it to an account, a contact, and an opportunity.
Correct Answer: D 🗳️
Which of the following statements about marketing lists are true? (Choose all that apply.)
- A. You can copy a dynamic marketing list to a static marketing list.
- B. You can add members to a static marketing list by using an Advanced Find query.
- C. You can remove members from a dynamic marketing list by using an Advanced Find query.
- D. One dynamic marketing list can contain accounts, contacts, and leads.
- E. Static marketing lists cannot be locked.
Correct Answer: A,B 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?
- A. Least Busy
- B. Most Busy
- C. Even
- D. Random
Correct Answer: A 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Which of the following actions can you perform with articles? (Choose all that apply.)
- A. add a connection to an article
- B. add an article to a product
- C. attach an article to a case
- D. email an article to a contact
- E. add an article to a campaign
Correct Answer: C,D 🗳️
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