Instant Download Nortel : 920-165 Questions & Answers as PDF & Test Engine
Updated: Sep 14, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Nortel 920-165 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 20% | - Common faults and resolution - System monitoring and alerts - Backup and restore procedures |
| Topic 2: Contact Center Release 6.0 Architecture | 25% | - Hardware and software requirements - System components and topology - Redundancy and high availability |
| Topic 3: Installation and Commissioning | 20% | - Pre-installation planning - Server and client software setup - Integration with Communication Server 1000 |
| Topic 4: Security and Performance | 10% | - User access control - Performance optimization |
| Topic 5: Configuration and Administration | 25% | - Agent and skill set setup - Reporting and database management - Routing strategies and scripts - Contact Center Manager configuration |
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