Exam Name: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Utilities Customer Cloud
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Updated: Oct 21, 2026
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Oracle 1Z0-996-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Cloud Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-996-20 |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Passing Score: | 68% |
| Certificate Validity Period: | Oracle Cloud Certifications are typically valid for 18 months |
| Real Exam Qty: | 60 |
| Exam Price: | USD 245 |
| Related Certifications: | Oracle Utilities Customer Cloud Service 2020 Certified Implementation Specialist |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center or Oracle online proctored exam |
| Pre Condition: | No formal prerequisite exam required. Oracle recommends practical experience with Oracle Utilities Customer Cloud Service implementations. |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20 |
Oracle 1Z0-996-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operational Device Management and Integration | 15% | - System Administration
|
| Customer Information and Financial Management | 18% | - Customer Account Management
|
| Field Activities and Service Orders | 15% | - Operational Processes
|
| Devices, Metering and Usage | 20% | - Meter Data Management
|
| Credit and Collections | 10% | - Debt Management
|
| Billing, Rates and Payments | 22% | - Billing Configuration
|
Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Exam: Questions Candidates Actually Ask
Pearson VUE testing center or Oracle online proctored exam Register for the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam through these official channels:
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The Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam requires 68% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the ExamPrepAway engines before booking is the cheaper option.
The official Oracle Utilities Customer Cloud Service 2020 Implementation Essentials outline defines 6 domains. The leading three are Field Activities and Service Orders (15%), Devices, Metering and Usage (20%), and Billing, Rates and Payments (22%). The full list is in the topics section above, and ExamPrepAway's 72 practice questions cover each one.
The Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam contains 60 to complete within 90 minutes. Timed simulation in the ExamPrepAway Desktop Test Engine teaches that rhythm before exam day does.
No formal prerequisite exam required. Oracle recommends practical experience with Oracle Utilities Customer Cloud Service implementations. Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 72 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The 1Z0-996-20 exam is a Oracle certification exam validating the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials syllabus shown above. It belongs to these credential paths: Oracle Utilities Customer Cloud Service 2020 Certified Implementation Specialist. Earning it in 2026 demonstrates ability in a form employers recognize — and ExamPrepAway prepares candidates with 72 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Oracle recommends these training resources for the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam:
Follow the training with steady self-testing — the 72 practice questions from ExamPrepAway help you apply theory and fill any gaps the training leaves.
Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Sample Questions:
Which major entities hold the key geographic, demographic, and financial information related to a customer who is financially responsible for a property?
- A. Account, Person, Premise, Service Agreement, Service Port
- B. Account, Bill, Premise, Service Agreement, Service Port
- C. Account, Customer Class, Premise, Service Agreement, Service Port
- D. Account, Bill, Customer Class, Premise, Service Agreement
- E. Account, Customer Class, Person, Premise, Service Agreement
Correct Answer: A 🗳️
How many derived values can a final measurement have in addition to the primary measured value?
- A. 15
- B. 10
- C. 5
- D. 2
Correct Answer: B 🗳️
Which three statements are true about initial measurements, final measurements, and usage? (Choose three.)
- A. Final measurements can be directly edited or updated by users or by automated processes as required.
- B. A service point can have more than one initial measurement for the same period, but only one final measurement.
- C. Usage is loaded in the application to generate final measurements.
- D. Usage is a synonym for bill determinants.
- E. The initial measurement data can be optionally stored in Raw format.
Correct Answer: A,B,C 🗳️
Which three statements are correct for Adjustment Types? (Choose three.)
- A. They control whether a rate is to be called to calculate an adjustment amount.
- B. They control the valid Adjustment Profiles that adjustment types can belong to.
- C. They control the valid Service Agreement Types that adjustments can be linked to.
- D. They control how adjustments appear on bills.
- E. They can default an Adjustment Amount to adjustments.
Correct Answer: A,C,D 🗳️
Approval Profiles control which aspects of an Adjustment?
- A. whether the adjustment should appear on the customer's next bill
- B. if an adjustment requires approval before it's frozen
- C. control how adjustments are approved
- D. whether current and/or payoff balance are affected by the adjustment
- E. information defaulted on an Adjustment
Correct Answer: D 🗳️
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