Exam Name: Salesforce Certified Platform Strategy Designer
Certification Provider: Salesforce
Corresponding Certification: Salesforce Strategy Designer
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Instant Download Salesforce : Plat-UX-102 Questions & Answers as PDF & Test Engine
Updated: Sep 22, 2026
No. of Questions: 138 Questions & Answers with Testing Engine
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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tools and Artifacts | - Co-creation methods
|
| Topic 2: Value Design | - Strategic direction
|
| Topic 3: Intangible Deliverables | - Communication and visioning
|
Salesforce Certified Platform Strategy Designer Sample Questions:
Cloud Kicks has a complex manufacturing process that allows several factories to contribute to the production of a custom footwear order. The design team is asked to make a new, more efficient process to reduce the time between order placement and delivery to customers. Which approach should the team use?
- A. Customer journey mapping
- B. Jobs To Be Done framework
- C. Business process modelling
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price by customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily. Which Salesforce product should be considered for this business need?
- A. Commerce Cloud
- B. Revenue Cloud
- C. Marketing Cloud
Correct Answer: B 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. Which methodology should be used to resolve conflicts and promote consensus?
- A. SWOT Analysis
- B. Prioritization Matrix
- C. Journey Mapping
Correct Answer: B 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program. Which mapping process should the designer use to achieve this goal?
- A. Service Mapping
- B. Journey Mapping
- C. Ecosystem Mapping
Correct Answer: C 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
A global retailer has received customer complaints because items that are advertised sell out too quickly.
There is a disconnect between marketing and fulfillment teams and their systems. Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?
- A. Stakeholder interviews
- B. Service blueprint
- C. Journey map
Correct Answer: B 🗳️
Explanation: Only visible for ExamPrepAway members. You can sign-up / login (it's free).
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