[Dec-2024] MB-240 Free Sample Questions to Practice One Year Update
Download MB-240 exam with Microsoft MB-240 Real Exam Questions
Individuals who pass the Microsoft MB-240 Exam will have demonstrated their ability to implement and configure Dynamics 365 Field Service solutions to meet the needs of their clients. They will be able to effectively manage resources and work orders, set up and configure inventory, and provide excellent customer service. In addition, individuals who earn the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification will be recognized by Microsoft as having the skills and knowledge necessary to work as field service functional consultants.
NEW QUESTION # 57
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create an Asset Category and associate it with each component and use the Location Tree for viewing. Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 58
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?
- A. Select Load the Default Filters on the Schedule Board.
- B. Create a Requirement Resource Preference record for the resource.
- C. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Account to Adventure Works. - D. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Cascade to No.
Answer: C
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 59
For which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service?
Each correct answer presents a complete solution.
- A. Add or subtract inventory to or from a warehouse.
- B. Purchase products to sell to a customer.
- C. Add inventory to a warehouse.
- D. Transfer a product from a warehouse to a truck.
Answer: B,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order
NEW QUESTION # 60
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 61
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Create Invoice Setup
4) Set Auto Generate Invoice = Yes
5) Populate Generate Agreement Invoices X Days in Advance
Does this meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Section: Configure field service applications
NEW QUESTION # 62
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 63
A field resource is given instructions on how to install the Field Service mobile app on an iPhone.
After installing the app and signing in, the following message appears on their phone:
"You're almost there."
You need to help the field resource access the mobile app.
What should you do?
- A. Set up the field resource as a Bookable Resource.
- B. Verify that the field resource has been assigned the right security role.
- C. Create a Bookable Resource related to the user.
- D. Set up the field resource as a user in the system.
Answer: B
NEW QUESTION # 64
You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
- A. Add a regional price list to the agreement that includes the price for products and services used.
- B. Add a territory relationship to the work order that includes the price for products and services used.
- C. Add a regional price list to the work order type that includes the price for products and services used.
- D. Add a territory relationship to the agreement that includes the price for products and services used.
- E. Add a regional price list to the work order product that includes the price for products and services used.
Answer: A,C,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-entitlements
NEW QUESTION # 65
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted, and Account to Adventure Works. You also enter an expiration date of four (4) months from today.
Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 66
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Ensure the time zone is set for each territory.
2 - Ensure each resource has the appropriate...
3 - Create a schedule board tab for each territory.
4 - Add the service territory to each tab and select...
NEW QUESTION # 67
Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.
One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.
Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills. Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a new requirement group template...
2 - Add the requirement group to Multiple Room...
3 - Create a work orde tiwth Multiple Room...
4 - Select a time slot, and then Book...
5 - Filter the Quick Book pop-up window..
NEW QUESTION # 68
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switchesand discovers there are none instock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory tothe correct amount? To answer,move the three appropriate actions from the list of actions to the answer area and arrange them in the correctorder.
Answer:
Explanation:
NEW QUESTION # 69
You are identifying Inconsistencies in recent work order billings.
You find a work order that does not have art Invoke and Actuals posted
What are two reasons why this may have happened? tach correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Actuals are only generated when the invoke is marked M Paid
- B. Actuals are only generated when the invoke is Confirmed
- C. The Work Order Invoice Creation setting is set to Never
- D. The setting for generating invoices for work orders created by an agreement was incorrectly set.
Answer: C,D
NEW QUESTION # 70
Your customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis.
What should you do?
- A. Create a recurring booking setup record. Set the record to create invoices automatically.
- B. Create a recurring booking setup record.
- C. Create an agreement. Then, create the invoice setup record and an invoice recurrence schedule.
- D. Create an agreement and an invoice setup record.
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
NEW QUESTION # 71
You restore Resource Schedule Optimization. You need to optimize individual resource schedules.
What should you do?
- A. From the schedule board, right-click a Resource record and select Optimize Schedule.
- B. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.
- C. From the schedule board, click Actions and select Optimize Schedule.
- D. In Field Service Administration, locate a Resource record and select Optimize Schedule.
Answer: C
NEW QUESTION # 72
Drag and Drop Question
Your company is preparing to deploy the Dynamics Field Service with Mobile Application. Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of- the-box Booking Statuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 73
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 74
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 75
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Resources
- B. Booking Rules
- C. Incident Type
- D. Work Order Types
Answer: C
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident- types
NEW QUESTION # 76
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 77
You are implementing Microsoft Dynamics 365 Field Service.
Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records, however, the quantity On Hand for all are set to
0.
You need to update the quantity on hand of all the products within the Main Warehouse?
What should you do?
- A. Create an inventory adjustment and inventory adjustment product record for each product that requires an update within the Main Warehouse.
- B. Import an updated product inventory file with the updated quantity On Hand value for the products associated with the Main Warehouse.
- C. Create an Inventory Transfer from an Adjustment Warehouse for the proper quantity On Hand value.
- D. Navigate to the Product Inventory sub-area. Go to Product Inventory View and manually update the Quantity On Hand value for the products associated with the Main Warehouse.
Answer: A
NEW QUESTION # 78
You are setting up a maintenance agreement for a new customer that will require preventative maintenancevisits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accuratelyreflects the agreed upon price list. The price of the spare parts used in equipmentrepairs varies significantly bythe territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices forwork completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
- A. Add a regional price list to the agreement that includes the price for products and services used.
- B. Add a territory relationship to the agreement that includes the price for products and services used.
- C. Add a regional price list to the work order type that includes the price for products and services used.
- D. Add a territory relationship to the work order that includes the price for products and services used.
- E. Add a regional price list to the work order product that includes the price for products and services used.
Answer: A,D,E
NEW QUESTION # 79
DRAG DROP
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Select and Place:
Answer:
Explanation:
Section: Manage work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
NEW QUESTION # 80
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Microsoft MB-240 exam is designed for individuals who have a strong understanding of Microsoft Dynamics 365 Field Service management. It is intended for candidates who have functional expertise in areas such as service orders, inventory management, service level agreements, scheduling, and resource management. MB-240 exam is designed to validate the skills required of a Field Service Functional Consultant and to enhance their abilities to implement and configure solutions that meet customers' needs.
Microsoft MB-240 (Microsoft Dynamics 365 Field Service Functional Consultant) Exam is a certification exam that is designed for professionals who want to demonstrate their skills and knowledge in the field of Dynamics 365 Field Service. MB-240 exam is intended for individuals who have experience in implementing, configuring, and using Dynamics 365 Field Service.
Real exam questions are provided for Microsoft Dynamics 365 tests, which can make sure you 100% pass: https://www.examprepaway.com/Microsoft/braindumps.MB-240.ete.file.html
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